HP Printer Wi-Fi Troubleshooting (2023)

Make sure your Wi-Fi network and printer settings meet the connection requirements.

1. Restart the printer and computer or mobile device to clear any errors.

2. Make sure the printer is not connected to the computer with a USB cable. The USB connection might block Wi-Fi setup and disable the printer's Internet connection, which is required for HP Instant Ink.

3. Check your router's support site or documentation to make sure it meets the following requirements.

   • Many routers operate on both the 2.4 GHz and 5.0 GHz bands, but not all HP printers support both bands. Make sure your router's 2.4GHz band is turned on and broadcasting. If your router assigns separate network names (SSIDs) to each band, connect the printer to the SSID in the 2.4 GHz band. If your printer supports the 5.0 GHz band, connect it to an SSID in the 5.0 GHz band.

   • Bonjour support (Mac): HP recommends routers that support Bonjour, Apple's network discovery software. Connecting to Bonjour is the best way to find printers and support wireless printing.

4. On your computer or mobile device, open the list of available networks.

   • If the network you're connecting to is not your own, disconnect and reconnect to your normal Wi-Fi network.

     notes:

     It is not possible to connect to the printer over a public network or a guest network that allows guest logins at schools, hotels, or coffee shops.

   • If the network status does not show connected, connect to the network and check the status again. Once connected, a check mark or connection status will appear next to the network name.

5. Move the printer closer to the router or range extender, and then check the printer's connection status.

   • If the wireless light or iconSteady and blue, the printer is connected to the network.

   • If the wireless light or icon is off or blinking, the printer is not connected to the network. goHP Printer Setup (Wi-Fi)to know more information.

If your wireless printer is not found during HP Smart setup, check for network issues and review setup requirements.

Complete the following tasks in the order given. After each task is complete, go back to the application configuration and check if the problem is resolved.

1. Restart the printer and computer or mobile device to clear any errors.

2. Resume Wi-Fi setup mode.

   • Most touchscreen or menu printers: Open the filewirelessrubleorganize somethingmenu, selectnetwork settingsrubleset up, and selectrestore network settings.

   • Printers without a touch screen or menus: Go toRestoring Wi-Fi Setup Mode on an HP PrinterPress the button on the printer to restore default settings.

3. On your computer or mobile device, open the list of available networks.

   • If the network you're connecting to is not your own, disconnect and reconnect to your normal Wi-Fi network. Do not connect to the printer's Wi-Fi signalDIRECT-xx-HP [your printer model name].

     notes:

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     It is not possible to connect to the printer over a public network or a guest network that allows guest logins at schools, hotels, or coffee shops.

   • If the network status does not show connected, connect to the network and check the status again. Once connected, a check mark or connection status will appear next to the network name.

4. Enable additional connections on your computer or mobile device.

   • Enable Wi-Fi (PC only): Enables Wi-Fi even if your computer is connected to an Ethernet network. If Wi-Fi does not turn on when using a wired connection, temporarily disconnect the Ethernet cable to turn Wi-Fi on.

     

   • Enable Bluetooth: HP Smart uses Bluetooth to discover the printer during setup.

     

   • Enable location settings (mobile devices only): After installing the HP Smart app for iOS and Android, enable location services in the device settings and allow the app to use your location and Bluetooth.

     

5. Move the printer and computer or mobile device within eight meters of the router or range extender, and then check the connection status.

   • Connected to a printer: If the wireless light or iconSteady and blue, the printer is connected to the network. If it's off or blinking, the printer is not connected to the network.

   • Connected to a computer or mobile device: Check the signal strength of the network. If the wireless network icon indicates a weak signal, move closer to the router or range extender until there is a strong signal.Walls, metal shelves, and electronic equipment that emit radio signals can weaken wireless signals.

6. Reinstall the HP Smart app from the Store, and then add the printer again.

7. Open the website to confirm that the web service is running. If page load times are slow or choppy, restart your router. If necessary, please contact your Internet Service Provider to check whether the service is down.

If the printer is successfully connected to the network but not connected, please check the network environment and settings for problems.

1. On your computer or mobile device, open the list of available networks.

2. Check the network signal strength. If the wireless network icon indicates a weak signal, move closer to the router or range extender until there is a strong signal.Walls, metal shelves, and electronic equipment that emit radio signals can weaken wireless signals.

3. Open the website to confirm that the web service is running. If page load times are slow or choppy, restart your router. If necessary, please contact your Internet Service Provider to check whether the service is down.

4. Limit the number of devices actively connected to the network, especially those streaming content.

5. Move the router to a central location in the home or add a range extender to improve signal strength at greater distances from the router.

6. Please contact your ISP or router manufacturer to see if a firmware update is available and to install it.

7. PrintWireless Network Test ResultsrubleNetwork ConfigurationReport.

   • For most printers from the control panel menu: Open Filewirelessrublenetwork settingsmenu and selectwireless network test.

   • Most printers without control panel menus: press and hold the buttonwirelessbuttonorcopybutton for ten seconds or untilget readyThe lights flicker.

   For detailed instructions on the printer, visitHP Customer Support, enter your printer model, and search forself-test pageFind documentation on printing reports.

8. Review the report for the connection status, the network you're using, and any explanations for any issues found.

   

   If no problems are found and the printer is connected to the correct network, follow these steps.

9. wNumber of 802.11 networks detectedOn the last page of the report, find your Wi-Fi network's channel.

   

   • if your networknoOn channels used by several other networks, the problem was not related to Wi-Fi channel interference.

   • if your networkyesOn a channel used by several other networks, change the router channel.

10. Specify the router's IP address and password.

    notes:

    The following list is for reference only and may not apply to your router model. For information on router settings, see your ISP or router documentation.

    Popular router brands with default IP addresses, usernames, and passwords

    router brand	address IP	username	password
    3 com	http://192.168.1.1	administrative	No password oradministrative
    ASUS	http://192.168.1.1	administrative	administrative
    Belkina	http://192.168.2.1	No username oradministrative	no password required
    friendship	http://192.168.0.1	administrativerubleuser	No password oradministrative
    Linksys	http://192.168.1.1	administrative, no username orComcast	administrative, no password or1234
    Netgear	http://192.168.0.1	administrative	password,1234, rubleorganize something

11. Open the browser, enter the IP address of the router in the address bar, and clickEnter, and log in with your username and password.

    The router configuration page will be displayed.

12. Use the configuration menu to change the Wi-Fi channel.

13. If your Wi-Fi is still not working, consider updating your router or internet service.

Find your network credentials on a sticker on your router or using a computer or mobile device connected to Wi-Fi.

• Look at the router label: Locate the product label on the router, usually on the bottom or side. Find the network name listed aswireless network nameorSSID.password listed asWireless Security Key/Password,WIFI password,network password, rublenetwork key.

  

  If the information on the label doesn't work, you may have created a personalized network name and password. The router configuration page lists the current login information. Contact your ISP or router manufacturer to learn how to access your router settings through a web browser.

• Use network settings: On a network-connected computer or mobile device, go to Wi-Fi settings to find the network name and password. goFind your wireless network password or PIN to connect to your HP printerto know more information.

After changing the Wi-Fi network name or password, reconnect the printer to the network using the new login information.

Reconnect the printer using Wireless Setup on the control panel (if available), use Wi-Fi Protected Setup (WPS) with a supported router, or installHP Smart AppsUsed for guided setup.

goHP Printers - Wireless Connection Lost After Changing Router or Network SettingsFor more information and other ways to connect to the web.

When scanning over a Wi-Fi connection, the scan job fails and the computer might display the message Scanner not found, not detected, or unavailable.

To resolve this issue, install the HP Smart app to reconnect the printer and use the latest scanning tools.

1. Get ready to set up your network and printers.

   • Place the printer and computer or mobile device near the Wi-Fi router.

   • Turn on Wi-Fi on your computer or mobile device and connect to the network. If your computer is connected to the network using an Ethernet cable, temporarily disconnect the cable and connect using Wi-Fi during setup.

   • Turn on Bluetooth on your computer or mobile device so HP Smart can discover the printer during setup.

   • After installing the HP Smart app for iOS and Android, enable the mobile device's location services to allow the app to detect the printer and provide solutions during setup.

2. Download the HP Smart z app123.hp.com(Android, Apple iOS),HP Smart — sklep Microsoft(Windows, English) orHP Smart — Mac App Store(macOS, English).

   notes:

   Disconnect your Virtual Private Network (VPN) connection before downloading.

3. Open the HP Smart app.

   • If you are opening the HP Smart app for the first time, the app will try to detect and set up your printer. Follow the instructions on the setup screens to complete printer setup.

   • If this is not the first time you have opened the HP Smart app, clickadd printeror the plus sign to find your printer. Follow the instructions on the setup screens to complete printer setup.

   If the printer is not found, continue to the next step.

4. Resume Wi-Fi setup mode.

   • Most touchscreen or menu printers: Open the filewirelessrubleorganize somethingmenu, selectnetwork settingsrubleset up, and selectrestore network settings.

   • Printers without a touch screen or menus: Go toRestoring Wi-Fi Setup Mode on an HP PrinterPress the button on the printer to restore default settings.

5. Within 2 hours, close and reopen the HP Smart app, and then add the printer again.

6. Click the "Scan" tile to start the scan task.

   goHow to scan with an HP printerto know more information.

The printer must be connected to the internet at all times to ensure ink cartridges are available when needed. Check the network and printer status to reconnect the printer to HP Instant Ink.

1. Restart the printer and computer or mobile device to clear any errors.

2. Make sure the printer is not connected to the computer with a USB cable. The USB connection might block Wi-Fi setup and disable the printer's Internet connection, which is required for HP Instant Ink.

3. On your computer or mobile device, open the list of available networks.

   • If you don't have a current network, disconnect and reconnect to your Wi-Fi network.

     notes:

     The printer will not work on public or guest networks used by schools, hotels, or coffee shops that allow guest logins.

   • If the network status does not show connected, connect to the network and check the status again. Once connected, a check mark or connection status will appear next to the network name.

4. Check the network signal strength. If the wireless network icon indicates a weak signal, move closer to the router or range extender until there is a strong signal.Walls, metal shelves, and electronic equipment that emit radio signals can weaken wireless signals.

5. Open the website to confirm that the web service is running. If page load times are slow or choppy, restart your router. If necessary, please contact your Internet Service Provider to check whether the service is down.

6. Move the printer closer to the router or range extender, and then check the printer's connection status.

   • If the wireless light or iconSteady and blue, the printer is connected to the network.

   • If the wireless light or icon is off or blinking, the printer is not connected to the network. goHP Printer Setup (Wi-Fi)to know more information.

7. log into yourHP Instant Ink account.

8. On the Overview page, make sure the printer status isready to print, then click the refresh iconSynchronize the latest printer information with your account.